Old Sep 12, 19, 2:32 pm
Join Date: Oct 2009
Posts: 103
Originally Posted by hawaii2midtown View Post
Bad news, guys. Here's the response from Hyatt:

I appreciate the opportunity to assist you with your inquiry.

Per the Terms and Conditions, a prepaid rate purchased on Hyatt.com for Hyatt Zilara Cap Cana would not qualify for the promotion.

If I can be of any further assistance, please let me know.

We value your membership and we look forward to your future stays at Hyatt.

I got basically the same response - reserving a room online and paying for it before arrival (which is required for the rate I got) does not qualify for the credit. So the promotion isn't worth a whole lot - the whole point of an all-inclusive is not to spend a lot onsite. I guess it would only apply to spa and excursion spend.
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