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Thread: AA "Sticker" / 500-mile & EXP "UDU" Complimentary Upgrade Policy / FAQ
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Old Sep 12, 2019, 12:39 pm
  #257  
JJeffrey
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Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,438
Originally Posted by DetroitFlyer
I have 20 500-mile upgrades in my account but am no longer an elite member due to a lapse in travel.

I just booked a non-Basic Economy ticket, but don't see an option online to request an upgrade using my 500-mile upgrades.
Is that expected?

Also, are 500-mile upgrades requestable via the AA app?

Thanks!
You cannot use 500 mi upgrades unless you have status, which is why you don't see any option to upgrade with them.

They never expire, so they will just sit in your account indefinitely. If you ever get status again then you can use them.
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