Old Sep 11, 19, 8:58 pm
Join Date: Jul 2009
Location: Washington, DC
Programs: AA Platinum; WN Companion Pass
Posts: 113
Originally Posted by avatexrs View Post
Now you’ve got me paranoid. I just changed two out of six nights from an award stay to a cash pay because of the credit, at the Hyatt Zilara Cap Cana scheduled to open on November 1. Since it’s not even open yet, I wouldn’t think I could call the hotel directly anyway, and when I called Hyatt to make the change, they transferred me to the all-inclusive call center to make my reservation.

I read the requirement that the Qualifying Transaction be made “directly at Hyatt Ziva or Hyatt Zilara resorts” to mean you can’t book through a travel agent or online agency or as part of a air/hotel package. I honestly don’t know what the language around not valid for “online purchases” could possibly mean. I guess I will send a secure message Chase to confirm I would get the credit for my reservation.
I've sent messages to both Chase and Hyatt. Will keep everyone posted.
hawaii2midtown is offline