Originally Posted by
yyznomad
lcohen999
Did the station manager understand that the ticket was ticketed in PY?
Did your MM parent call the concierge (are they SE?) at the time they were denied and before the flight closed?
They did not. I did not hear about it until after the fact or I would have called on their behalf (he is retired, so just the MM, no SE status)
To answer the other questions, obviously I was not there for the actual discussion but I am sure he used the term upgrade. However, we are really reaching to argue semantics on this, I believe. If the station manager was not sure, she could have looked up their ticket (one would assume)