Old Sep 10, 19, 8:11 am
Join Date: Jul 2011
Posts: 61
This seems like an issue of staff training. It looks like the lounge agent assumed you had access based on your class of service and lounge invitation, not your status. The fact fact that you had a pass to visit the other lounge is irrelevant. Unfortunately not all staff understand access policies and it's often hard to change a decision once it has been made.
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