Originally Posted by bbmatt

just called to cancel/get fee waved for my mileage plus explorer card. I keep it for the elite åward upgrades. I thought they would at least transfer me to retention. The agent just said that retention was busy and she could handle my cancelation right away.

Was kinda surprised! thought they'd try harder to upsell me/downsell me on another product. Oh well, this means I can sign up for another bonus in 18-24 months... haha