Old Sep 6, 19, 7:45 am
  #249  
HofstraJet
 
Join Date: Apr 2008
Location: FLL/MIA
Programs: AA EXP; Marriott/SPG Gold
Posts: 750
Originally Posted by msr0013 View Post
Does anyone know if there's been a change in policy for when 500-mile upgrades are deducted from your account? From past experience it's always been at departure. However, today I was upgraded for a flight tomorrow, and 2 upgrades seem to have already been deducted. It doesn't yet show in the "redeemed" section when I view the details, but my total number of upgrades available has decreased by 2.
I had a weird experience the other day which seems to indicate that they pull stickers when checking in, even if the upgrade hasn't occurred. I was traveling with my non-status wife on a domestic itinerary. After checking in and seeing that the upgrades might clear, I noticed that I only had 2 stickers left and the trip needed 3, so I purchased one more since I know they take time to process and become available. Turns out her upgrade didn't clear and this morning I now see 6 stickers in my account which leads me to believe they removed the stickers for her upgrade when checking in and then when the upgrade didn't occur, they redeposited them. Activity log on aa.com doesn't show the removal/redeposit, but I'm nearly 100% certain it occurred otherwise I wouldn't have purchased a sticker.
HofstraJet is offline