Originally Posted by AboutTreeFiddy

Also applied early May and still waiting. To escalate you need to call 877-227-5511 and follow prompts (6/1/4/0). It may take multiple tries and may get a message that the number doesn't work. Eventually you'll connect to a person who will create a ticket, and you'll get an email with a case number. Can't do anything with that number though. Current quoted resolution times for escalations are 3-8 weeks.