FlyerTalk Forums - View Single Post - Upgrade process when change of gauge?
View Single Post
Old Sep 4, 2019, 6:29 am
  #7  
wetrat0
 
Join Date: Feb 2009
Location: USA
Programs: Chase Sapphire Reserve, WFBF
Posts: 1,573
Originally Posted by ryan182
9 seats open, you're #1 on the list, others get OPUPs and for bonus points they still pulled your SWU. Wow you got the shaft big time in this case! Only thing I can think of is that those upgraded were without seats and it was easier to just assign them seats in J rather than to process upgrades then assign the now open Y/W seats to those who were without and the GA took the lazy route. I'd for sure complain, at minimum you should get your SWU back.
I would be livid. You should definitely ask for more than just getting back your SWU.

Only reasonable explanation I can think of for the scenario as described by the OP is the GA didn't realize you were in W (thought you were in Y) hence why you weren't offered the upgrade. However, given that the SWU was pulled what is more likely is that you were actually upgraded but someone else "enjoyed" your seat (could be Shena, could be an honest mistake, impossible to tell which without more info).
wetrat0 is offline