Old Sep 2, 19, 6:26 pm

2019 Secret Santa
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Diamond, SAS Eurobonus Gold, Marriott Titanium (LTP), Hilton Gold, IHG Gold
Posts: 9,869
Originally Posted by Flanker2 View Post
Technically AY but the check-in desks are manned by JL staff in NRT.
JAL people that get their instructions from AY.

If an aircraft has not been properly cleaned, do you contact ISS or Sodexo who supplied the staff, or the airline responsible for setting the SLA? Same here, the AY sets the standard for check in flows.

While JAL will inform passengers of the available lounge, and mostly have small maps ready to hand to passengers to find said loubges; I find that most airlines don't inform you of your lounge option unless you specifically ask. Very much true for European airlines.
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