@
perepelov
Indeed, but not just YUL. I've sat on various inbound flights to YYZ for 45 minutes to over an hour with the captain giving updates that there is no gate for us, no crew to handle the gate, no gate agent to meet the aircraft, or someone is parked in our spot.
I think you might find this post interesting in the thread "AC now ranked "one of the worst performers" for OTP"
https://www.flyertalk.com/forum/31460404-post141.html
Perhaps others here can speak to the FA conversation (content and volume).