Originally Posted by
Tobias-UK
They have been a little short staffed because of holidays and illness, Some of the staff have been doing double shifts, they must be dead on their feet.
That explains, but it doesn’t excuse.
I feel for the staff but management should ensure that the front line staff are not put in a position they can’t deliver a proper level of service and customers should not be impacted regardless. It seems both were happening today.
If I thought it would make any difference, I’d write to customer relations. Anyway I am about to fly and so far the crew on the plane have been brilliant, I hope the OP has a good overall experience too.