Originally Posted by erwin123

Dear LH team,

On august 9 I was supposed to fly BRU-FRA-PVG. WHen at the BRU airport, got the message FRA-PVG was cancelled.
was rebooked by the LH staff to BRU-AMS-PVG same day, but then AMS-PVG got cancelled too
was then rebooked again in BRU-SVO-PVG the next day
That flight would get me too late in PVG, so I called the service desk to cancel the whole flight , reservation was an economy flex ticket (M fare) which allows full refund

We're now three weeks later and refund has not come through yet
I called the service desk last week, and they say the status is in progress

Can you let me know how long refunds take ? On other airlines , I get the refund in to weeks time

Thank you