Hi All,
I wanted to give everyone a quick update, and say thanks. Today, almost three months after I first reached out to hilton, they have finally resolved my issue.
It only took over 30 attempts, both email and phone and quite a few hours on hold, to be resolved, but in the end I learned social media is the way to go. Had I not posted here, where others could see my plight, I believe Hilton Customer Service would have continued to ignore me. Thankfully, this forum helped, connecting me to the HonorsRepresentative, who finally was able to get the fraud department to get me fixed up.
Now, after all that work, I only need to put in claims for the stays I accumulated during the past three months.
I can also ask about the promotions I missed out on, but as they offered no compensation for their mistake, it's doubtful they will do anything.
But again, thank you all who offered assistance on this site, and thanks to the HonorsRepresentative who finally got me back my account.
email from Hilton is below
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Dear XXXXXXXX,
We received notification that your account was incorrectly combined with a different member’s account. I apologize for any inconvenience that this may have caused you.
The new account number XXXXXXXXX has been created for you. The account was corrected to the Silver status and the total of XXX,XXX points was added for your previous activity. May we add a middle initial to the new account to help distinguish it from other members and guests with the same name? Let us know if you have any questions or concerns regarding this.
Please be assured that this activity does not have any bearing on the integrity of our systems and we have no reason to believe that our systems have been compromised. However, out of an abundance of caution, we have closed your existing Hilton Honors account and assigned you a new Hilton Honors number. Any points redeemed as a result of this activity have been restored.
Your new account number is XXXXXXXXX.
Your new account reflects all of your original information except any credit card you may have on file. We do not store or have access to your full credit card number, so you will need to add that to your new account yourself if you wish to do so.
Please note that you will have to create a new username and password for your new account. You will receive an email at the email address we have on file for you: with a hyperlink and instructions on creating a new username and password on the Honors website,
www.hiltonhonors.com. Please take a minute to confirm and update the information in your account.
Best regards,
XXXXXXX W.
Corporate Guest Relations Specialist
Hilton Reservations and Customer Care:
P.O. Box 9003
Addison, TX 75001