American did me right today
We took a long weekend from CLT-AUS earlier this summer.
4-hour delay preceding an ultimately cancelled flight, checked bags misconnected & continuously mishandled on the rebooked flight,
checked bags got soaked & we ended up with some water-damaged clothes, etc. Usual stuff we’ve all experienced this summer.
We submitted a claim for new clothes & stuff. While I made the delayed-bag claim within 45 days, we apparently made the mistake of not reporting the water damage within 24 hours.
A friendly AA baggage rep called me to explain the 24-hour rule & to watch my e-mail.
AA ended up reimbursing us for the full amount requested and also included 2 nominal vouchers (less then I requested) for our troubles (presumably the cancelled flights).
I’m not saying AA went above & beyond nor should they be celebrated for simply making us whole,
but as much hell as I give them when they butcher something, I’ll tip my cap when they make it right.