FlyerTalk Forums - View Single Post - Call for BA to implement callback & filtering features
Old Aug 26, 19, 12:03 pm
Join Date: Aug 2002
Location: YYZ
Programs: BA Gold/Marriott Gold/HH Diamond/IC Plat Amba
Posts: 5,609
Originally Posted by RG1X View Post
I genuinely wouldn't have cared if it took BA 12 hours to call me back, as long as I'd have known a callback was coming (could have easily had a page showing where I was in a queue and estimated wait time).

They really need to invest some money (ha!) to stop anything like this happening again in the future.
Agreed. If even Air Canada can and does do this and actually call back when they promised for a non status pax like me it is time BA started to do some investing for at least the GGL and Gold lines
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