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Thread: Alaska sold upgrades flight before clearing waitlist
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Old Aug 25, 2019, 11:48 pm
  #4  
jinglish
 
Join Date: Jul 2015
Location: SEA
Programs: Hilton/Marriott Gold, Accor Silver
Posts: 2,036
Originally Posted by SEA737
Unfortunately I didn't set up an alert for U space. so I can't confirm if it did open. However, the agent did confirm that people paid for upgrades, so it must have happened. In that case, it seems like an issue with the upgrader (we've seen reports of the upgrader failing recently, so perhaps I shouldn't be surprised). Thoughts on what I can do next? (I'd want to at least get some compensation out of this) What do I respond if the agent just says it was OK to sell upgrades before clearing me? Or how to explain that their system might have failed?
People have been reporting that the upgrade processor is broken for at least a couple of years now, and so far AS hasn't done anything to fix it, despite maintaining that GAs aren't supposed to offer paid upgrades if there are any elites on the waitlist.
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