Originally Posted by
bmibaby737
I also heard this from a member of the worldwide cabin crew, he was quite (perhaps understandably) cynical and said it was so they could reduce customer staff on the ground.
I mean it wouldn't surprise me, Cruz loves to save money where he can. In slight defense though they also introduced the cross-skilled floor walkers at LHR recently so maybe, just maybe, it's a legitimate move to actually improve CS across the board.