FlyerTalk Forums - View Single Post - Hilton staff with HHonors status compete upgrades with us
Old Aug 24, 19, 2:28 am
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton IHG LH BA TK
Posts: 12,553
Originally Posted by :D! View Post
... I wish more Hilton staff would go travelling and stay in other Hiltons, as this would open their eyes as to how different properties around the world do things, and help to improve the service they provide when they return to their job.
It would be nice if key staff were encouraged to stay at other hotels brands, just to compare facilities and see how well (or not so well) these handle things. They might get some ideas.

I'm mildly surprised when I find Hilton managers with little idea of how well, or how badly, their direct competitors perform.
IAN-UK is offline