Hi - New here but looking for advice. I booked Fairfield Marriott through their app back in January when the booking window opened.

Booked for Jan 12-14 for the NCAA nat’l championship game. Got a rate of $170 per night with AAA, deposit only and cancellation 2 days ahead. Thought I was good.

Four days ago, 7 months after booking, Fairfield sent me an email saying they made a mistake and the hotel was sold out and due to a tech glitch I should not have been able to book. They canceled my reservation. Now no reservation.

Ive sent an email to customer care but nothing back. I am gold elite but from reading some other threads doesn’t seem like the ultimate ressie guarantee will apply. If it is sold out should they walk me to another hotel even if I’m not there in person trying to check in?