Originally Posted by drtravel

Spent the past week at the Las Cruces, New Mexico Hilton -
More on Las Cruces Hilton: Great southwestern decor in the lobby, OK room on the 6th floor, just a king room with a desk, but aided and abetted by friendly staff in the dining room most of the time. (Great view from the restaurunt for sunrises and sunsets, but dinner one night took over 2 hours for unexplained reasons.) However, one of my folks had a a personal item removed from the room the first day and no replacement offer was made - and the mgmt didn't seem very concerned or customer-oriented about the matter. Her room also didn't get cleaned one day and the first floor rooms are very noisy most nights with the college crowd in the bar at nights.