A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,317
I'm confused about how they were rebooked on the flight, but then couldn't take it because it was "full".
Clearly they weren't rebooked.
However, it seems like AC was pretty good here. Rebooked pax. Provided not just an overnight hotel room, but a day room the next day.
But if even this isn't acceptable given the circumstances, I'm just waiting for the day they stop transporting animals altogether. Service animals or AC Cargo.