FlyerTalk Forums - View Single Post - Southwest flight cancelled but no room to stay?
Old Aug 21, 2019, 1:38 pm
  #14  
PAX62
 
Join Date: Jun 2015
Programs: VX Gold/WN Companion
Posts: 682
Originally Posted by Often1
This is a customer service gesture and not a contractual obligation..
No doubt that there are exceptions and plenty of reasons that airline CAN and do provide a room...but the general rule of thumb for average passenger is that you can expect to be SOL if your delay is due to weather.
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