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Old Aug 21, 19, 12:11 pm
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 5,303
Originally Posted by icegirl View Post
Interesting how BA feel putting a finance geek as Head of Inflight Customer Experience is the way to go. Never the less the reliability of the solution will be the most important.

Weren't BA supposed to be having more service 'floor walkers' at airports with ipads to help improve service or did that get shelved as well?
Things do seem to have gone a little quiet on that front.

IIRC it was Alex himself who announced the new development (with gushing excitement).
Has anyone seen / had cause to benefit from the specially-trained personnel ?

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