Originally Posted by
ms101
thanks! which number did you call for this?
I thought it strange as well, as I read through this thread a few weeks ago! so when the response was that they could either rebook me onto a "BA-operated flight only" or for me to get a full refund and I would have to make a new booking, I was very confused. To be fair this was on twitter, I didn't call as I'm out of the country at the moment and didn't want to rack up calling charges.
i just called my exec number. If you need to keep charges down there is always Skype.
in terms of doing it you may need to remind them it is a joint business route so rebooking on AY should be fine. Ideally rebook under the ba codeshare as you will earn fewer avios on the AY flight number.