Originally Posted by
escape4
...as far as I know based on reports here they insist on guests who redeemed points for BV to pay for an "upgrade" (or downgrade) to other room types (no complimentary upgrades/downgrades)
I just 'downgraded' my 5 night points stay to an OWV, given that in February the southern most OWVs will have a decent sunset view. I was told not to expect a cash refund for doing so but equally I was not asked to pay for the privilege.
Looking upthread, others have also been told that they can 'downgrade' for free.