Old Aug 20, 19, 11:44 am
  #342  
lagunas2k
 
Join Date: Mar 2012
Location: SF Bay Area
Programs: UA GS, Marriott Titanium, Hyatt Explorist, AA Plat Pro
Posts: 379
Property: London Marriott Park Lane
Date(s): May 2019
Room booked: Deluxe Room (Standard Room)
Room received: Executive Suite
Elite Level: Titanium
Award stay: No
Rate Type: Pre-Pay Member Rate
LNF stay: No
SNAs redeemed: No
Comments: Probably one of the worst hotels that play with inventory to avoid giving out suite upgrades (suites available just prior to check in, key strokes after mentioning I'd like a suite upgrade and then no suites during check in, and magically after check in those suites are for sale again). Agents flat out lie and manipulate inventory. I was told there was no inventory when online there was clearly bookable inventory in almost every higher category (I essentially had to book it to show them). I was eventually given a suite with one window (in the living room) that faces an alley. That's right, no window in the bedroom. I don't even think that room should be allowed to be occupied it was so ridiculous. After a stern discussion with management was given a proper suite the next day. I'll avoid this place going forward.
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