I just updated the post to separate it out to make it a little easier to read. Sorry about that folks, first time poster here. Also, I did add that the supervisor Jonathan informed me that Jaime was not a supervisor, and just a gate agent. Sorry for not including that.
Actually I made it there 4:17pm/4:18pm give or take a few seconds. So I was within the 15 minute window, and the ticket clearly states that it is not 15 minutes before, but 10 minutes.
Last edited by JY1024; Aug 20, 2019 at 10:38 pm
Reason: Merged consecutive posts