Dear LH online team,
I booked a ticket from your website and id like to cash upgrade a flight from economy to premium economy (ICN-MUC). However when I try to do it online and on your app I get this message :
The current booking situation required a recalculation of upgrade availabilities. Unfortunately, we can no longer offer you an upgrade for a fixed price. We kindly ask for your understanding. You may try to request an upgrade at a later point in time again. (119308)
Then I tried to call an agent and after talking to them I was put on hold for 38 minutes only to be told that the N class is available (which I can also see on your website) but they have no idea why they can't perform the upgrade..
Since N class is available I presume this is a technical glitch.. Could you help me out in any way?
Thanks