Originally Posted by
USFlyerUS
Just curious, did you file a claim with BA upon arrival at JNB?
As others have said, the industry rule is the last carrier you flew is responsible, in this case BA.
I actually tried to file in LHR on our layover but that is the day the BA baggage system crashed. How is that for timing! I filed in Victoria Falls when we landed. FWIW, everyone at BA was fantastic especially in Victoria Falls. It makes no sense they are on the hook to pay.