Originally Posted by
barneyg_
My issue with going the TK route is that this seems to have been a ticketing issue. Employees from 3 separate airlines (TK, AC and LO) confirmed that their online system showed no baggage allowance for the ticket. Throughout my dealings with TK employees at the airport, everyone kept saying that the issue was with the Air Canada ticket, not theirs.
While it may be true that the AC ticket may have a problem, but it was not AC charging you, but TK.
So if you have any question, you need to go through TK.
AC can't fix the issue because: 1) AC did not charge you; and 2) There is no valid flight segment in the ticket (AC can't really fix a ticket when there is no longer anything to fix).
Also - ticket or not - there is a manual way to figure out the baggage allowance. TK should be able to apply the guideline as necessary.