I understand that the delay was, at best, very frustrating and truly regret you were disappointed. Please let me explain why cash compensation is not applicable under European Regulation EC261/2004. Since Greece is not a country that looks at a delay under 3 hours that caused you to miss your connection, compensation according to the EU Regulation does not apply.

Please know that our legal department carefully reviews each of these matters with our system and technical operations groups to ensure we are in full compliance with the appropriate legal standards. Although the cause of the irregularity was extraordinary and unable to be avoided, we did what we could to minimize it, and have nothing further to advise at this point.