FlyerTalk Forums - View Single Post - Best Practices for Filing EU 261 Claims Against United? {Archive}
Old Aug 18, 2019, 10:11 pm
  #635  
IADdelayed
 
Join Date: Feb 2018
Location: IAD
Programs: UA Gold
Posts: 209
EC 261 Eligible?

Recently returned from Europe FRA-EWR-RIC (same itinerary, booked through UA). Both flights were delayed, so out of curiosity I plugged the info into the AirHelp app. To my surprise, AirHelp says I'm entitled to 600 Euro.

Flight details:

UA 961 FRA-EWR

Scheduled departure: 11:20 am / Actual departure: 12:24 pm
Scheduled arrival: 1:50 pm / Actual arrival: 3:15 pm

Reason for delay: delayed incoming aircraft

UA 4994 EWR-RIC

Scheduled departure: 5:00 pm / Actual departure: 6:59 pm
Scheduled arrival: 6:44 pm / Actual arrival: 9:16 pm

Reason for delay: delayed incoming aircraft, and then maintenance issue

I'm confused as to why the app is saying EC 261 comp is due, as everything I've read here suggests delays to final destination under 3 hours are not eligible. Have there been recent changes to the regulation? Is the app not reliable?

I received some very helpful responses when I posted about issues with the outbound flight, so I'm hoping that once again those with more knowledge / experience on this subject can enlighten me. I'd rather not look like an arse by writing UA to request EC 261 comp if not eligible.

TIA!
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