Originally Posted by lev441

OK, so I thought I was upgrading my package from OC1-5 to a NC5. I was told it would cost 90,000 but would get a 45,000 refund. which I thought would be good considering that it looks like upgrades haven't been possible recently and thought 45,000 was a good amount to be able to upgrade to better hotels.

I then got an email confirmation of 135,000 points redeemed and the reward details are as follows:

Description: Partial package - 7 nights category 5
Reward code: QP88
Valid through: Monday, August 17th, 2020
Total Redeemed: 135,000

This is not what I understood would happen. I'm a newbie when it comes to the Travel Packages but bought one just before the changes last year... Help!