Originally Posted by
mvoight
I don't understand. You read the tag number to the baggage claim person, and it had matched a tag matching that number and your flight routing, as well as being the same kind of bag you checked, yet there was still confusion on the part of the agent, even though nobody else had contacted them regarding a missing bag with that number.
The phone rep was not at LAX, but was working off a computer query.
I thought a simple phone call would resolve the matter, but the rep admitted that going and getting it ourselves was the fastest way. Besides, we didn't want to hang around the house for the next few days waiting on the bag. We took the least bad option: drive to LAX and get it.