Flight cancelled due to strike
I suffered a recent cancellation from BCN due to the Iberia ground staff strike. Had to extend my stay at the hotel. Asked for a refund of the room cost on the IB customer service website form. Keep getting the same message:
"We apologize for the inconvenience caused by the incident on your flight IB3482 dated 28/07/2019. In order to carry out our daily operation, we depend on external factors that are beyond our scope of control and before which we have no possibility of action. Our main objective is to offer a better service to our customers every day and reduce the impact of these factors on their experience. Unfortunately, and despite our efforts, in this case we were not been able to prevent our customers from being affected. We thank you for your understanding and reiterate our apologies for not having fulfilled your expectations."
How do I escalate and should I also request EC compensation?
Thanks!