Originally Posted by Nicksterguy
For example - the THOUSANDS of flight segments that did not post correctly for the first part of the year had to be MANUALLY inputed via an Excel spreadsheet by the folks in the OPCS to correct them. Can you imagine how unhappy this made those folks?
and think about how much money it cost them for all of that unnecessary labor! Add that to the cost of reprinting and resending the members guide when they screwed up the EQM chart--that must have cost thousands and thousands of dollars. who's running this thing?
Edited to add:
Originally Posted by Viajero Joven
I wouldn't expect any announcement as such. Reality is the EQM bit is written in stone in the current elite guide-- thus, elite rules will remain unchanged from 2004 to 2005.
I don't understand why it matters what is written in the EQM guide...for those of us who flew CO from January-September 2003 to become an elite member or to renew our elite status, no one had bothered to tell us that starting in January '04 we'd only get 50% EQM for discount tickets. I think it's unwise to write any such rules in stone. Promotions may expire, but not always quietly---let us not forget that when the new EQM rules were first announced, the 100% EQM for online discount fares promotion was slated to expire June 30, 2004. Couple days later (probably after several angry phone calls and emails), the promotion was extended to 12/31.