No - my friend did not mention any other pearls of wisdom - and I did not really ask.

Many of you already know this - but I did not.

OP is run by marketing and NOT the OPSC. As the name implies, it is JUST a service center. ALL rules (as stupid and convoluted as they are) are made by Marketing - and then the poor souls have to solve them in the OPSC!

For example - the THOUSANDS of flight segments that did not post correctly for the first part of the year had to be MANUALLY inputed via an Excel spreadsheet by the folks in the OPCS to correct them. Can you imagine how unhappy this made those folks?