Originally Posted by gilbertaue

Dear Accor Social Media team.
The poster did not say that they had a poor experience during high tea due to renovation.
SERVICE was bad. SERVICE. That is under full control of the hotel management and in this case the F&B Director of the Raffles. The message should be "we have passed on your contacts to the Raffles Singapore team".

Just like the emails from Accor Customer Service; I don't understand why messages are not properly read or properly replied to. It's always a hit and miss. ​​​​