FlyerTalk Forums - View Single Post - Unruly Passenger PHX-DEN: pax disembarked, unruly removed by cops
Old Aug 14, 2019, 10:17 am
  #4  
tbone14
 
Join Date: Jul 2016
Posts: 130
When we replaned, I asked the FA what the issue was. Apparently the passenger was intoxicated and making unruly comments to the FAs. The plane came in from DFW, so I am not sure if the passenger was connecting or originating from PHX. Captain did state over the intercom that once a passenger boards a plane and refuses to follow commands, then it becomes a "safety issue". When it happens outside the plane, he used another term that I can't recall. At any rate, this seems to be the new protocol when there is an unruly passenger that refuses to follow direction. Everyone off the plane, police remove, and everyone back on.
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