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Old Aug 13, 2019, 10:21 am
  #105  
strickerj
 
Join Date: Jun 2015
Location: DTW
Programs: Alaska, Delta, Southwest
Posts: 1,663
Originally Posted by JBord
Actually, I think we should have a thread on why people would expect reliable information from Twitter, whether it's Marriott or otherwise. But I realize I'm probably in the minority opinion on that one.
Twitter is how many people interact with customer service nowadays. It’s just a medium - the info isn’t coming from Twitter; it’s coming from the company. If it’s reasonable to expect reliable information from an agent on the phone, doesn’t that extend to the agents on Twitter as well?
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