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Thread: How difficult it is for MR to credit 1k missing points - a hilarious Email exchange
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Old Aug 12, 2019, 6:34 pm
  #9  
yyzflyer
 
Join Date: Nov 2001
Location: Toronto, ON
Programs: Marriott Lifetime Titanium, AA Plat MM
Posts: 3,582
Originally Posted by margarita girl
I know I sound like a broken record, but CALL customer service. You'll have your points in 2 mins.
I have tried this several times... was told it was individual hotel's problem and to contact them. My time is more valuable than 45 minutes on hold, then this response. Of course YMMV. Email exchange was similar to OP. I have 5 outstanding tickets with Marriott Customer Service and any further follow-up just generates another ticket. I'm sure I've been flagged as a "problem customer" despite being with the program since its inception.
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