Originally Posted by
diburning
Wow, did United hire the agents that quit Marriott Bonvoy?
Ah yes, the twits on twitter.
It's bad when the customer service department front door doesn't resolve an issue but jumping on the loudmouth bandwagon that is social media can be a faster avenue to a proper resolution. Something is wrong when the in-house support team is policing outside services to resolve customer complaints (and they do this as my wife build these contact centers for companies).