First time stay here as a Gold. Had really good stays at Tower but given praise on here thought I should try Bankside. Sadly a bit disappointing and unlikely to return at the current price points. Booked a deluxe king as cheaper than standard guest room!? Not always so unusual I suppose. No upgrade shown in app so checked in at desk. Still no upgrade - fine a busy Saturday but no acknowledgement of no upgrades available either. Yes I could have asked but always nice to be proactively acknowledged. Basically service not at all welcoming at desk and bordering on rude. Should have checked in online to bypass, upgrade or not! Room and bathroom very nice but as expected for price. We had some good drinks and snacky food in bar with some excellent service. But disappointed again the next morning. Arrived 10.25 for breakfast (served until 11.00). Gruffly told they were closing in half hour. Not welcomed jor asked if we had joined for breakfast previously. Taken to a dirty table (!) which we were told was about to be cleaned for us. After a few mins sitting by someone else's dirty dishes we were told to go to buffet whilst waiting. On return dirty plates had been removed but table not laid. Took several minutes whilst food going cold to flag someone to bring us cutlery. No coffee service offered. Not good at all. Seems unlikely that I will return but do wonder if I was just unlucky?