Originally Posted by
narvik
Supposedly there haven't been dedicated 1K agents for a few years. As a 1K you just get on the top of the queue and don't get an off-shore call center.
Waiting anything more than a few minutes (or even seconds?) as a 1K means they are getting SLAMMED across the board.
Not sure what this means exactly. I don't get asked to input my MP number when calling. At what point are you spelling out your MP number?
If it doesn't recognise your phone number, it will ask you to identify by MP number. edit: I'm not sure how you'd input the MP number if the system greets you, though.