Originally Posted by rossmacd

I overhead a somewhat astonishing conversation this morning at the First Wing - passengers had been booked to fly EDI-LHR-HKG (possibly onwards) but missed their connection/got cancelled etc yesterday, and were trying to get out to HKG at some point in the next few days. What was most shocking was that it was a party of 4 adults travelling in F, 2 of the adults were elderly and in wheelchairs yet they slept in the T5 check-in concourse overnight. We know BA sometimes do not provide either hotel accommodation or information about their (notional) up to £200 self-imposed limit for hotel claims, but to leave 2 elderly people sleeping overnight in their wheelchairs tells you all you need to know.