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Old Aug 8, 19, 4:01 pm
Join Date: Feb 2008
Location: In the air
Programs: BA Gold, Marriott Amb, Hilton Diamond, AMEX Plat
Posts: 6,393
You're going to have a lot more luck by doing a charge-back on your credit card - and make sure you don't leave it too long to do so. Marriott routinely will simply no longer make right their errors which cause their customers money. It's gone from bad service to being illegal, but not a lot as one consumer you can do about it.
EuropeanPete is offline