Originally Posted by
OldSchoolConsultant
I had secret VIP status on Starwood one year and as soon as I got up to the room the "personalized note from the GM" went right into the trash without even opening it and the complimentary fruit basket and bottle of wine went out on the hall floor (I was keto dieting at the time and don't drink wine). The absolute last thing I want to do after a long day at the client site on the road away from home is meet the GM at the hotel bar. Hard pass.
Point missed here. Surely getting access to the GM or their office is more about making sure specific preferences and requests can be dealt with more effectively, or fixing any issues. Marriott handles customer complaints terribly; having the attention of the right person in the first place would be useful to many road warriors.
BTW, Platinums used to get those welcome messages in most SPG hotels. You probably weren't a secret VIP
