Originally Posted by
jridge
Was the passenger or dog mistreated? The thread title and above don't match. Or maybe both.
The complaint talks about the women claiming the dog was put in a small bathroom, and the FA hit the kennel with the lav door.
So, if the kennel was too big to fit into the lav without hitting it with the door, then the kennel was too big and didn't belong on the plane.
I find it odd that a pregnant women traveling with her husband and elderly father, requires an emotional support animal to fly.... but that's another rant.