Originally Posted by
Taco Tuesday
Wow!! So, they actually provided EXCELLENT SERVICE, above and beyond what could ever be expected, then you chose to complain about them on Flyertalk. Well done.
Fortunately, OP complained here and not to National, where the Manager would have been "counselled" for the freebie and learned the lesson that no good deed goes unpunished. E.g., never, ever cut someone a break again.
